I remember years and years ago working on a “think exercise” project to describe what Social Security (my then employer) would look like in the impossibly far-away year of 2010. We created a planning document, a path-finder, if you will, to keep us moving toward the 2010 we had envisioned. It was hopelessly optimistic at the time: a vision of service on demand without the need to visit an office, citizens filling out applications online - in their robes and slippers if they wanted, and snow-bound seniors in remote areas talking to a representative using video conferencing. And what strikes me as strange today is that most of it is now reality.
Goodbye, 2010. It seems like only yesterday when you were far, far away.